Refund & Returns Policy
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Refund & Returns Policy
At The Goodwill Management, customer satisfaction is important to us. We want you to enjoy shopping for home décor and lifestyle products with confidence.
Please read our Refund & Returns Policy before placing an order.
Please read our Refund & Returns Policy before placing an order.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order, subject to applicable consumer rights and the following conditions:
- The product must be unused and in its original condition.
- Products should be returned with original packaging, accessories and labels where applicable.
- Proof of purchase or order confirmation must be provided.
- Products must not show damage caused by improper use or handling.
2. Damaged or Defective Products
If you receive a damaged, defective or incorrect product:
- Contact our customer support team within 48 hours of delivery.
- Provide your order number and a description of the issue.
- Share clear photographs or videos showing the damage or incorrect item.
We will review your request and arrange an appropriate resolution, which may include a replacement or refund.
3. Non-Returnable Products
Certain products may not be eligible for return, including:
- Custom-made or personalised products.
- Products clearly identified as non-returnable before purchase.
- Products damaged through misuse or improper handling.
- Hygiene-sensitive products where applicable.
These exclusions do not affect any mandatory rights you may have under applicable consumer law.
4. How to Request a Return
To request a return:
- Contact us through our Contact Us page.
- Provide your order number and purchase details.
- Explain the reason for your return.
- Attach supporting photographs where necessary.
- Follow the return instructions provided by our support team.
Please do not send products back without receiving return instructions.
5. Refund Process
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will generally be issued to the original payment method.
The time taken for the amount to appear in your account may depend on your bank or payment provider. Any mandatory statutory refund deadlines will be followed.
6. Return Shipping Costs
- For incorrect, damaged or defective products, we will provide an appropriate return solution in accordance with applicable law.
- For change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by law.
7. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may not be cancellable once they have been dispatched. Your statutory cancellation rights, where applicable, will remain unaffected.
8. Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, an appropriate alternative or refund may be offered.
9. Contact Us
For return, refund or cancellation enquiries, please contact us through our website’s Contact Us .
Website: https://thegoodwillmanagement.com/