Privacy Policy
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Privacy Policy
At The Goodwill Management, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Contact number
- Billing and shipping address
- Order and purchase history
- Payment transaction information
- Website usage, cookies and browsing information
2. How We Use Your Information
We use your information to:
- Process and fulfil customer orders.
- Arrange shipping and delivery.
- Send order confirmations and updates.
- Respond to enquiries and customer support requests.
- Process eligible returns and refunds.
- Improve our website, products and services.
- Prevent fraudulent transactions and protect website security.
- Send promotional communications where permitted and with your consent where required.
3. Payment Information
Payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our website. Payment providers handle payment information according to their own security and privacy practices.
4. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember shopping cart contents.
- Understand website traffic and performance.
- Improve the browsing experience.
You can manage cookies through your browser settings and, where provided, our cookie preference controls.
5. Sharing of Information
We may share necessary information with trusted third parties, including:
- Payment processing providers.
- Shipping and courier companies.
- Website hosting and technical service providers.
- Website analytics and security providers.
- Legal or regulatory authorities when required by law.
We do not sell customers’ personal information.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss. However, no online transmission or storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes and maintain business records.
8. Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request a copy of your information where applicable.
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
We may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date.
9. Contact Us
For privacy-related questions or requests, contact us through our website’s Contact Us .